Delivery areas

We ship worldwide, except to Africa where shipping is not yet available.

Carrier

All our orders are shipped via the logistics company Logistio.

Estimated delivery times
Europe:
Standard delivery: 8 to 12 working days
Express delivery: 5 to 7 working days
United Kingdom (UK):
Standard delivery: 8 to 12 working days
Express delivery: 3 to 5 working days
United States (US):
Standard delivery: 8 to 12 working days
Express delivery: 5 to 7 working days
Other countries:
Standard delivery: 8 to 15 working days

Note: Please allow 24-48 hours for processing time before shipping.

Delivery methods

We offer two delivery options:

Standard
Express

Shipping costs are calculated based on the destination country and are displayed on the checkout page.

Shipping costs

Currently, standard shipping is free. However, fees may vary depending on the product and country. This information will be clearly indicated during the checkout process.

Taxes and customs duties

Taxes and customs duties are included, except in exceptional cases where the customer will be informed.

Package marked as delivered but not received

If your package is marked as delivered but you have not received it, contact our customer service at: info@satyn.fr.

Delays during promotions or holidays

During busy periods, such as during promotions or holidays, processing and shipping times may be extended.

RETURNS

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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition that you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. For example, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Similarly, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items that are not eligible for return:
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted: (if applicable)
* Books showing obvious signs of use
* CDs, DVDs, VHS tapes, software, video games, audio cassettes or vinyl records that have been opened.
* Any item not in its original condition, is damaged or missing parts for any reason not due to our error.
* Any item returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also let you know whether your refund is approved or denied.
If approved, your refund will be processed, and your credit card or original method of payment will automatically be credited, within a few days.

Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you have completed all of these steps and still have not received your refund, contact us at the following address: info@satyn.fr.
Sale or promotional items (if applicable)
Only regular priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, send us an email at info@satyn.fr and send your item to the following address:
18 bis boulevard Denis Papin
91130
Ris Orangis
FRANCE

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of the returned item. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to them and they will find out about your return.
Shipping
To return your product, you must send it to the following postal address: 18 bis boulevard Denis Papin
91130
Ris Orangis
FRANCE

You are responsible for the cost of returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take for your exchanged product to arrive, may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or insuring your shipment. We don’t guarantee that we will receive your returned item.